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FAQ

Questions and answers

Are samples free?

Yes, up to 2 Kg is free of charge, you only need to pay for the courier charges.

What is the minimum order quantity for the products?

The MOQ is usually a fully loaded 20 feet container or a 40 feet container from some lightweight products such as hibiscus.

Can we get a sample from your product?

Yes, you can contact us via our request sample page. ( click here )

Can we have our own trade mark printed in the product packing?

YES.

Can we make small orders in kilograms instead of tons?

Depends on the quantity, please contact us for more details.

Are your products certified organic/Halal?

We are in the process of the certification which will soon be announced once completed.

Are your products organic/Halal?

YES.

What type of documents you provide your products?

Documents provided along with the shipment are mentioned on the Products Documentation page.

How much time the container will take to reach our country port?

The lead time to reach the client’s desired port depends on the shipping lines used and the destination to that port usually varies between 2 to 8 weeks for the farthest destination.

What kind of shipping is available from PORTSUDAN and price?

Many reputed shipping lines operate in PORT SUDAN such as:

  • Mediterranean Shipping Company S.A. (MSC).
  • Maersk Line.
  • Safmarine line.
  • Pacific International Lines (PIL).

Pricing based on the destination and container size is determined by the shipping line.

What are the names of ports you use to export your products?

We use only one port which is named PORT SUDAN, having SDPZU as a port code.

How much time products packing and all documents preparation will take, and for goods to reach the exporting port?

Usually, documentation takes 5 to 8 government working days (Sunday – Thursday), packing and the time to reach port takes 7 to 10 days depending on the ordered quantity.

Can your company make an invitation for our company to visit and inspect your products?

YES, invitation letter can be sent to your company to represent it to Sudan consulate in your country to obtain the entry visa.

What are the available inspection companies in Sudan?

Please refer to the inspection companies page (click here) for more information.

Is it possible for us to use a third part inspection company?

YES.

What are the payment terms and conditions to buy your products?

Because our products are seasonal, the best time to buy is usually the beginning of the season.

When does the season start for each product you sell?

The client can choose one of the following payment methods:

  • 100 % sight LC.
  • 30% Advance and balance 70% against faxing the BL copy.
What are the payment terms and conditions to buy your products?

Usually, the season starts in late November and ends late May for most of the products that we offer.

Can we buy less than one container?

AS we are a wholesale company we do bulk quantities in containers, but we may consider less than a container in some cases, please contact us to discuss your required quantity.

How many metric tons does the 20 feet and 40 feet general purpose container load from your product?

Please refer to the (How we export paragraph) in each product page to know the load of each.

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Request a Sample

Seeing is believing! we send you a sample to see, touch, feel, and taste. A sample is worth a thousand words!
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CONTACT MANAGER

Contact managers for more questions

NOURALDIN IBNOUF

CEO
Direct: +24991297413
Mobile: +24991297413

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AMRO SALAH

Business developer
Direct: +249904992426
Mobile: +249904992426

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